“Your privacy is our top priority – we always respect it.”
At VKMG GLOBAL PRIVATE LIMITED(Puffzen is brand of VKMG GLOBLA PRIVATE LIMITED), safeguarding your privacy and security is our top commitment, ensuring a seamless and enjoyable experience on our platforms. We invite you to read this policy, which details our approach to managing your personal data. Using our website (www.puffzensnacks.com) means you accept these terms and conditions.
- We are dedicated to protecting your privacy and earning your trust. This Privacy Policy ensures the security and confidentiality of your personal data. While we strive to align with national and international laws where possible, full compliance isn’t guaranteed everywhere. We implement strong safeguards for your privacy on our controlled systems and website. That said, we can’t be held liable for unauthorized disclosures of your sensitive information by external parties outside our reach, like advertisers or linked sites. Note that our partners, sponsors, or affiliated websites might follow different privacy standards. This policy may change without prior notice, so check back regularly to stay updated.
- We won’t share or rent your information to third parties, except with our trusted agents and alliance partners. Personal data is used only to deliver the services you request. Any third party receiving this data must uphold strict confidentiality and security standards, fully compliant with applicable laws.
- Visiting our site, emailing us, or submitting feedback means you’re engaging with us electronically and agreeing to receive our responses the same way. You acknowledge that all agreements, notices, disclosures, and other communications sent electronically by us satisfy any legal obligations for written documents.
- We securely store your account details—like billing records, communications, and payment history—in encrypted format on protected servers.
- We keep records of your e-commerce transaction history (excluding any banking details).
- We gather data on how you navigate and use our services, including URLs of sites you visit and shop from.
- We’ll process and retain your personal data only as long as required and allowed by relevant data protection laws.
POLICY :
- VKMG GLOBAL PRIVATE LIMITED product’s are non-returnable once payment is completed. Refunds apply only for damaged items. Free returns and replacements are provided if you receive incorrect products (e.g., incomplete sets) or damaged goods. The company may charge shipping fees for cases under legal review. Email us at vkmgglobal@gmail.com. Include your order number, courier docket/AWB number OR Order Number and return reason in your message to customer support.
- Products and any accessories must be in their original condition. All tags must remain intact and be returned.
Free returns/replacements apply for wrong items (e.g., incomplete sets) or damaged products received. - Cancellation Policy:
Orders cannot be cancelled once placed. - Refund Policy: We’ll process your refund within 7 business days after receiving and verifying your request. The funds should appear in your original payment account 7-14 days post-initiation. Keep in mind, final crediting relies on external factors like banks, payment processors, and couriers (including for cheque payments).
- Mode of Refund:
For returned products the refund amount will be credited back into the same account (online banking, credit card, debit card) that was used to make the purchase.
Required Images for Returns/Refunds:
We need product photos and tags in these cases:
1. Defective product: Product image only.
2. Wrong product: Images of both product and tag.
3. Incomplete order: Tag image only.
We’ll start your refund within 7 business days of request approval. Funds should credit to your payment account in 7-14 days. Actual timing depends on banks, gateways, and couriers (e.g., cheques).
Thank you for taking the time to review our policies. Your trust means everything to us at VKMG GLOBAL PRIVATE LIMITED —happy shopping!